Administration Officer- North West

Administration Officer- North West

VACANCY

JOB TITLE: Administration Officer- North West

LOCATION: ICASA (Regional Office – North West)

POSITION STATUS: Permanent

JOB LEVEL : B4

SALARY RANGE : Total Annual Package (CTC) – R405,485.00

Purpose of the job

To provide procurement and administrative support to the Regional Manager and the entire Regional Office.

Key Outputs: The successful candidate will report to the Regional Manager: North West, and their responsibilities will include Answering incoming calls and directing them. Receiving in-person visits to the office Preparing internal memorandums regarding procurement and travelling Handling and follow-up on these processes with Supply Chain division and ensuring it is done timeously Administration of required petty cash for the division Vehicle administration and key control Filing and general office administration.

Qualifications and

Experience

• Higher Certificate in Secretarial/ Office Administration (NQF5) OR (NQF6) National Diploma (Secretarial/Office Administration/Management Assistant/ Office Management) 3 – 5 years working experience in Secretarial Support / Office Administration / Relevant Administration

Experience

• Computer Literacy (MS Word, MS Excel, MS Power Point, MS Outlook) Knowledge of using financial systems such as JDE will be added advantage Experience in a regulatory environment will be added advantage An unendorsed valid driver’s license will be an added advantage

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• Insurance

• Career planning tool

• CUSTOMER

• Key Competencies and Attributes: Results driven Attention to detail Able to work and make decisions under pressure Proactive Interpersonal

Skills

• Excellent Communicator (written and verbal/presentation skills) Resilience and Influence

• Closing Date: 23 October 2026

• Complaints and Compliance Committee (CCC) Assessor

• VACANCY

• JOB TITLE: Complaints and Compliance Committee (CCC) Assessor

• LOCATION: Independent Communications Authority of South Africa

• POSITION STATUS: Permanent

• JOB LEVEL: C3

• SALARY RANGE: Total Annual Package (CTC) – R628,288.00

• Purpose of the job

• To assess, analyse and/or evaluate Broadcasting, Telecommunications and Postal charge sheets complaints in terms of 17B of the ICASA Act No.13 of 2000 and process them in terms of section 17C of the ICASA Act No. 13 of 2000 and disputes (in the form of an affidavit) in terms of section 37C (4) of the Electronic Communications Act No. 36 of 2005 on behalf of the CCC.

• Key Outputs: The successful candidate will report to the Manager: CCC, and their responsibilities will include: Assessing, investigating and preparing cases for adjudication by the CCC in accordance with the administrative due process and the law Evaluating and assessing charge sheets in terms of the legislation administered by ICASA Recommending to the Manager: CCC whether the complaint warrants a formal hearing Drafting reasons for the decision for rejecting an assessed complaint escalated or referred to the CCC that is not in line with statutes, subject to approval of the Manager: CCC Conducting the administrative justice process in terms of Promotion of Administrative Justice Act No 3 of 2000 (PAJA) by affording both parties in the matter an opportunity to respond to the allegations of contravention Summoning the parties or their legal representatives to appear before the CCC Preparing indexed and paginated bundles for the hearings Submitting weekly, bi-weekly and annual reports to the Manager: CCC providing comprehensive update on the matters assessed Researching case law before and after hearings.

• Qualifications and

Experience

• A relevant Degree in Law, preference will be given to candidates with a Bachelor of Laws Degree (LLB) 3 years’ working experience in the interpretation of statutes Experience in the understanding of administrative justice Work experience in the ICT sector will be an added advantage.

• Key Competencies and Attributes: Analytical Thinking Attention to detail Decision Making Interactive Communication Excellent communicator (written and verbal/ presentation skills) Interpretation of statutes Solid understanding of administrative justice Solid administration skills Writing skills.

• Closing Date: 26 October 2026

• Customer Complaints Officer

• VACANCY

• JOB TITLE: Customer Complaints Officer

• LOCATION: Independent Communications Authority of South Africa

• POSITION STATUS: Permanent

• JOB LEVEL: C3

• SALARY RANGE: Total Annual Package (CTC) – R715,361.00

• Purpose of the job

• To assist the Authority in receiving, managing and resolving consumer complaints in the ICT sector from the electronic communications, broadcasting and postal services sector, as governed by relevant consumer protection legislation and regulations. The Officer must build and maintain relationships with the various stakeholders involved in resolving all consumer complaints received by the Authority. The Officer must also advise the Authority on possible changes to legislation & regulations based on qualitative and quantitative consumer complaints analysis.

• Key Outputs: The successful candidate will report to the Manager: Cu