Administration Coordinator

Administration Coordinator

Locations Wallumattagal Campus, Macquarie University

Time type Full time

Posted Yesterday

Job requisition id R000024697

• Competitive annual salary plus super
• Appointment Type: Full time (38 hours), permanent position
• Location: Wallumattagal Campus, North Ryde, Dharug lan

Lead. Improve. Deliver an exceptional customer experience.

We’re looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC).

This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.

THE ROLE

In this diverse and hands-on role, you will:

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

ABOUT YOU

You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.

Note: This role requires a criminal history check, as well as a First Aid and CPR certificate.

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. We are committed to creating inclusive, engaging and high-quality experiences for all member and guests.

WHY JOIN US?

At MUSAC, you’ll join a vibrant and inclusive environment focused on community, wellbeing and excellence.

We offer:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Professional development opportunities
• Paid concessional days between Christmas and the New Year
• Access to staff wellbeing programs
• Staff discounts at Campus Life operated hospitality outlets
• A dynamic and supportive team environment
• Working on a beautiful parkland campus
• Access to discounted corporate health insurance and employee flu shot program
• Salary sacrifice options
• Full access to the University Library
• Access to paid parental leave

Join a workplace that's inclusive, outcome-focused and driven by shared purpose.

For further information about how the University collects, uses and discloses personal information about you, refer to the privacy policy.

Power Your Purpose and Potential

At Macquarie University, our human equation for success is You to the Power of Us. It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things. See how we make it happen

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Our Values

Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us. Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day.

Fostering Belonging

Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual’s identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.

What we offer?

When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include:

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

These benefits are designed to support your health, wellbeing, and growth, so you can focus on what matters most: making a difference.

Discover our beautiful campus

Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities. Take a look at our campus

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