About this role
About the Role The Department of Justice and Constitutional Development invites unemployed youth to apply for an entry-level Government position: Administration Clerk (Call Centre Agent) at the National Office in Pretoria. This role supports call centre and clerical functions, handling inquiries and providing information for reporting and customer satisfaction purposes. What You'll Do
- Handle all inbound and outbound calls
- Resolve customer queries through e-mail, walk-ins and other platforms
- Provide information for reporting and customer satisfaction purposes
- Render general clerical support services What We're Looking For
- Grade 12 or equivalent qualification
- Knowledge of procedures and processes applied in Call Centre and Office Management
- Knowledge of provisioning of Call Centre administration procedures and processes
- Knowledge of capturing, document tracking, storage and retrieval
- Knowledge and application of relevant Public Service and Departmental legislation/prescripts/policies and procedures
- Skills: communication (verbal and written), computer literacy, problem solving, good interpersonal relations, planning and organizing, proper usage of presentation equipment, sound organizational skills, and the ability to correctly interpret relevant documentation Compensation & Benefits
- Salary: R228 321 - R268 950 per annum