About this role
Admin / Property Officer
We are a Total Real Estate Solutions Company with operations in more than 10 African Countries and certified to international standards (ISO 9001:2015) by UKAS.
Admin / Property Officer
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 2 - 4 years
- Location Lagos
- Job Field Administration / Facilities , Real Estate
Property Operations
- Support the day-to-day administration of the property.
- Maintain up-to-date tenant/occupant records and property information.
- Receive and track maintenance/service requests.
- Follow up with technical and cleaning teams to ensure timely resolution of requests.
- Support routine property inspections and document identified issues.
- Monitor common-area cleanliness, presentation and general property conditions.
- Assist in coordinating access for contractors, vendors and service providers.
- Support move-in, move-out and other tenant/occupant activities.
- Maintain records of keys, access cards and other property-related assets where applicable.
- Support preparation and distribution of tenant/occupant communications and notices.
Administration
- Maintain property and facility documentation and records.
- Prepare reports, schedules, correspondence, minutes and other administrative documents.
- Support procurement and administration of office/property supplies.
- Maintain records of invoices, service requests, purchase requests and supporting documents.
- Schedule meetings and coordinate facility-related appointments.
- Assist the Facilities/Property Manager with routine administrative activities.
- Maintain confidentiality of tenant, employee and company information.
- Support facility events, inspections, meetings and other operational activities.
Key Performance Indicators
- Front-desk/customer service satisfaction
- Service-request response and closure time
- Accuracy of tenant/property records
- Complaint resolution rate
- Administrative turnaround time
- Documentation accuracy
- Tenant/occupant satisfaction
- Compliance with property procedures
- Visitor/access-control compliance
Qualifications & Experience
- OND/HND/Bachelor’s degree in Business Administration, Estate Management, Facility Management, Secretarial Administration, Hospitality or related discipline.
- 2–4 years’ experience in front-office administration, property management, facilities management, customer service or a related role.
- Experience in a commercial/residential property environment is an advantage.
- Good working knowledge of Microsoft Office/Google Workspace.
- Experience using CAFM/CMMS, property management or ticketing systems is an advantage.
Key Competencies
- Customer service
- Front-office management
- Property administration
- Communication
- Organisation and coordination
- Record keeping
- Problem-solving
- Professionalism
- Attention to detail
- Stakeholder management
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