About this role
About the Role
Addigy Assist is a macOS setup enhancement that helps IT teams and MSPs streamline Mac onboarding, delivering a branded, Apple-native onboarding experience with real-time progress updates. This role centers on leveraging Addigy Assist to simplify and scale Mac setups from day one.
What You'll Do
- Configure and manage Addigy Assist deployments after Automated Device Enrollment (ADE) for new and repurposed Macs.
- Run configured workflows per policy, client, or department, including multi-tenant setups for MSPs.
- Create polished, branded onboarding experiences with custom logos, messaging, and tailored workflows.
- Automate repetitive tasks, reduce manual interventions, and handle interruptions using Smart Prompts (low battery, network issues, restarts).
- Speed deployments with intelligent LAN caching (Addigy LANCache) to reduce network congestion and large downloads.
- Maintain centralized oversight while allowing role-based visibility for end users.
- Collaborate with IT teams and MSPs to ensure a smooth, day-one ready Mac environment.
What We're Looking For
- Interest or experience in Mac onboarding and device setup for enterprise environments.
- Familiarity with Apple-native UI and delivering user-friendly onboarding experiences.
- Ability to configure per-policy, per-client, or per-department experiences, including multi-tenant configurations for MSPs.
- Understanding of real-time progress updates and how they reduce help-desk load and user confusion.
- Comfort with automating workflows and handling interruptions during initial setups.
Nice to Have
- Experience with managed Mac deployments for multiple clients or organizations.
- Knowledge of LAN caching or network optimization for large-scale software deployments.
- Background in MSP services or multi-tenant SaaS platforms.
Compensation & Benefits
- Salary and benefits not disclosed in the posting.