About this role
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This is a remote position.
Our client, a growing Acumatica ERP consulting and services firm, is hiring a Support Specialist to help its customers get the most out of their Acumatica systems. This is a fully remote, full-time role.
You’ll be a first point of contact for customers, working through their questions and issues, finding the root cause of problems, and helping them use the system with confidence. You’ll work with a wide range of clients and see the direct impact of your work on their success.
What you will do:
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Respond to customer questions and technical issues by phone, email, and chat
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Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly
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Walk customers through troubleshooting with clear, step-by-step guidance
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Partner with internal teams to track and resolve open issues
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Keep thorough records of tickets and resolutions, and share insights that improve the support process
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Train customers on features and best practices so they get more value from the system
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Build strong Acumatica product knowledge, including features, benefits, and customization options
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Keep learning as the product and industry evolve
Requirements
Required:
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Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
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Experience supporting ERP software or providing technical software support
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Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly
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Clear written and verbal communication and a customer-first attitude
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Ability to manage and prioritize several support requests at once
Preferred:
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Acumatica experience, or experience with a comparable mid-market ERP
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Familiarity with cloud or SaaS platforms
Benefits
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Medical, dental, and vision insurance
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Company-paid short-term disability, long-term disability, and life insurance
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Paid time off and paid holidays
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401(k) with company contribution and profit sharing
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Paid volunteer time