About this role
Job title: Accounts Receivable Team Lead
About the Role
The Accounts Receivable Team Lead will build and co-manage a strong relationship with our client organization and perform based on defined SLAs and KPIs. This role leads AR processing activities, drives process improvements, and collaborates with internal stakeholders to ensure accuracy and timely delivery of financial operations.
What You'll Do
- Processing of Billing
- Sales, Credit Card, Chargeback and refunds processing
- Processing Cash Application
- Account Reconciliations
- Passing of JVs in Client System
- Day to day query resolution and timely process escalations
- Month Closing
- Meeting SLA
- Preparation of Dashboard Reports
- Handling Client Calls / Escalation process
- Measuring KPI’s
- Preparation of Business / Process review deck
- Quality Initiatives
- Assign tasks, monitor workload, and coach team members
- Track performance and prepare weekly reports
- Act as main contact for clients and internal stakeholders
- Maintain SOPs and ensure compliance
- Identify automation opportunities and manage risks
- Handle client calls and manage escalations
- Drive quality initiatives and process improvements