Accounts Receivable Senior Specialist with Dutch language skills

Hiring Range: 12.500 zł - 14.500 zł

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social

Benefits

• Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits

• 5 days a week onsite in Warsaw | Dutch and English | 12,500 -14,500 PLN per month

• Think Global. Build Your Finance Career Locally with Maersk.

• Are you an experienced Accounts Receivable professional with a strong background in Order to Cash within a shared services environment?

• Join the growing Maersk Global Service Centre in Warsaw and take ownership of complex customer accounts, escalations and working capital performance across an international organisation.

• This is a senior, hands-on role for someone who understands the full OTC landscape, is confident working with customers and senior stakeholders, and can turn data and insight into practical improvements.

• As a Senior OTC / Accounts Receivable Analyst with Dutch, you will act as a key point of contact for customer accounts receivable matters across multiple entities and portfolios.

• You will manage complex and high-value accounts, resolve escalations, investigate chronic overdue balances and identify the root causes behind recurring issues. Working closely with customers, internal teams and third-party financial service providers, you will help improve cash collection, working capital and the overall customer experience.

• This role goes beyond transactional collections. You will use your OTC expertise to strengthen controls, improve processes and provide clear financial insight to stakeholders.

• What You’ll Be Responsible For

• Owning complex Accounts Receivable portfolios and customer account issues from identification through to resolution

• Managing customer and internal escalations with professionalism, urgency and sound judgement

• Conducting regular account reviews, reconciliations and detailed analysis of overdue balances

• Investigating the root causes of chronic debt, disputes and payment delays

• Supporting the delivery of monthly and annual cash collection and working capital targets

• Monitoring performance against KPIs and SLAs, identifying risks and recommending corrective actions

• Preparing management information, customer reports and actionable financial insights for stakeholders

• Managing customer communications and business correspondence in Dutch and English

• Capturing and sharing relevant information from customer interactions with internal stakeholders

• Collaborating with upstream and downstream teams to resolve both standard and exception-based process flows

• Working with third-party financial service providers to ensure effective delivery and customer outcomes

• Supporting process standardisation and identifying opportunities for automation and continuous improvement

• Contributing senior-level expertise, guidance and best-practice thinking within the wider OTC team

• Who We’re Looking For

• We are looking for an experienced OTC professional who can combine strong technical knowledge with confident stakeholder and customer management.

You will ideally bring:

• Significant experience in Order to Cash, Accounts Receivable, collections or credit control

• Previous experience within a shared services, Global Business Services or Global Service Centre environment

• Professional proficiency in Dutch and English, including the ability to manage business correspondence and customer conversations in both languages

• Strong knowledge of customer account reconciliation, cash collection, dispute management and overdue debt resolution

• Experience managing complex customer portfolios and sensitive escalations

• A good understanding of KPIs, SLAs, working capital and financial performance reporting

• Strong analytical skills, with the ability to identify trends, investigate root causes and translate findings into practical solutions

• Experience working across different products, brands, legal entities or geographic markets

• A continuous improvement mindset and an interest in process standardisation and automation

• The confidence to challenge constructively, influence stakeholders and take ownership of outcomes

• Experience in a large, international or matrix organisation would be particularly valuable.

What We Offer

Join the Maersk Global Service Centre in Warsaw and become part of a global leader in logistics, where finance plays a critical role in enabling our customers and operations.

You will receive:

• A permanent employment contract, UoP
• A competitive salary and benefits package
• Comprehensive private medical care
• A Multisport card
• Structured onboarding, training and support from a dedicated work buddy
• Professional development and international career opportunities
• Access to leadership and capability-building programmes
• A modern, centrally located office in Warsaw
• The opportunity to work with international customers, stakeholders and colleagues
• A diverse and inclusive environment where different perspectives are welcomed and valued

This position is fully office-based in our Warsaw location, five days per week. It is ideally suited to someone who values close collaboration, direct access to colleagues and the energy of building a growing team together.