About this role
Accounts Receivable Senior Analyst - Dutch
Maersk Global Service Centre (GSC) in Poland is growing, offering a great opportunity for motivated professionals to gain cross-functional, end-to-end customer support experience, engage in complex problem-solving with global colleagues, and be at the center of our global logistics operations. You will be welcomed into a diverse and inclusive culture, valued for who you are, and rewarded for what you bring.
About the Role
As an OTC / Accounts Receivable Senior Specialist with Dutch language skills, you will be the focal point for customer AR issues for all brands, handling incoming and outgoing calls and managing customer interactions. Your role will involve creating visibility models to analyze trends and root causes, improving daily processes, and providing MIS reporting. You will manage customer and internal escalations, perform regular reviews of KPIs and SLAs, and ensure periodic reconciliation of customer accounts. You will address chronic overdue accounts, implement solutions, and handle business correspondence in Dutch, including translations into English. Conducting customer visits when necessary and ensuring all relevant information from customer interactions is captured and shared with internal stakeholders will be crucial. Collaboration with upstream teams and ownership of both successful and challenging flows will be essential. Your role also involves delivering working capital improvement and customer outcomes in line with monthly and annual targets, driving collaboration with third-party financial service providers, and handling different products and brand portfolios. You will help develop standardized processes, identify automation opportunities, and produce financial customer reports for stakeholders as needed.
Who are we looking for:
- Proficiency in Dutch with strong communication skills in Dutch and English for handling business correspondence and customer interactions.
- Advanced Accounts Receivable expertise: extensive knowledge of AR processes, including managing escalations, performing reconciliations, and handling overdue accounts.
- Analytical and reporting skills: ability to create visibility models, analyze trends, identify root causes, and provide accurate MIS reporting.
- Problem-solving and solution implementation: experience in complex problem-solving, implementing solutions for chronic issues, and collaborating with global colleagues.
- Customer service and stakeholder management: strong focus on delivering excellent customer outcomes, managing interactions effectively, and ensuring customer satisfaction.
What We Offer You: Join our Maersk Global Service Centre (GSC) in Poland and be part of a global leader in shipping and logistics, where your career can truly take off. You will receive world-class training, a work buddy, and all the support you need to become successful. We offer a competitive salary, a permanent contract of employment (UoP), comprehensive private medical care, a Multisport card, fruits, and a brand-new city centre location in Warsaw. At Maersk, you’ll have access to international career opportunities, professional development programs, and leadership training to help you grow. We foster a diverse and inclusive workplace where employees feel valued and supported. Our teams work in a collaborative pattern with standard office hours Monday to Friday, with flexible work arrangements, paid parental leave, and a strong commitment to sustainability, innovation, and corporate social responsibility. Maersk provides a modern and rewarding work environment, recognizing your contributions and offering long-term stability. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. We are an equal opportunities employer and welcome applicants regardless of race, color, gender, religion, national origin, citizenship, marital status, sexual orientation, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Diversity and Inclusion: Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.