About this role
Accounts Receivable Collections Analyst
Job Description
Job Purpose
Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst.
Responsibilities
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Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
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Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances.
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Develop and maintain good rapport with customers and internal business owners.
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Maintain and update customer contacts within the billing system.
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Initiate credits and adjustments to customer accounts with correct ledger coding.
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Assist with other duties, as assigned by management team, in timely and accurate manner.
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Incorporate feedback received from management to ensure performance and productivity expectations are being met.
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Knowledge and Experience
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Associate or Bachelor's degree in Accounting or business-related field.
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2+ years of experience that is directly related to the duties and responsibilities specified.
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Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement.
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The candidate must be detail-oriented and possess strong organizational skills.
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Candidate must be able to handle confidential and sensitive information in a professional manner.
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Strong customer service, interpersonal and communication skills are required.
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Must have the ability to analyze and solve problems, prioritize tasks and work independently.
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Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
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Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.