Account Specialist

Job title: Account Specialist

About the Role The Account Specialist at Xylem develops and executes sales strategies to grow the customer base and increase revenue. You will identify new opportunities, build relationships with existing clients, and present Xylem products and services to potential customers. This role sits within the Light Industry Sales (LIT) team focused on pretreatment, generation, storage, and distribution solutions for high-purity and wastewater applications across various industries.

What You'll Do

• Lead Generation: Identify potential leads through market research and networking; cold call and email prospects; qualify leads and schedule appointments.
• Customer Outreach: Build relationships with existing and potential customers; follow up with previous customers to maintain their business; respond to customer inquiries and provide product information; conduct product demos and presentations for interested customers.
• Sales Presentations and Reporting: Create and deliver compelling sales presentations; customize presentations to address specific customer needs; highlight product features and benefits; effectively communicate pricing and negotiate deals; track and analyze sales data to identify trends and opportunities; prepare sales reports and provide updates to management; make recommendations for improving sales strategies; monitor and meet sales targets and goals.
• Account Management: Maintain and nurture relationships with current customers; identify opportunities for upselling and cross-selling; monitor customer satisfaction and address any issues; collaborate with other departments to ensure customer needs are met.
• Order Processing: Accurately enter and process orders from customers; work closely with logistics and shipping departments to ensure timely delivery; communicate order updates and any potential delays to customers; handle order changes and returns.
• Customer Service: Provide exceptional customer service and support; address and resolve customer complaints or issues; maintain a positive and professional attitude at all times; ensure customer satisfaction and retention.
• Product Knowledge: Develop a thorough understanding of company products and services; stay updated on industry trends and competitors' offerings; educate customers on product features and benefits; continuously learn and adapt to new product releases and updates.
• High Impact Behaviors: Continuous professional development, collaboration and teamwork, and results-driven performance.

What We're Looking For

• Bachelor’s degree in Business, Marketing, or a related field or equivalent work experience.
• Knowledge of mechanical and pumping designs; hydraulic, pneumatics, water flow, diesel, gas, and electric motors in related field of pumps, pumping systems preferred.
• Strong analytical skills with the ability to interpret complex data.
• Proficiency in sales tools and software (e.g., Salesforce, CRM systems).
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Strong negotiation and closing skills.
• Knowledge of market research and competitive analysis techniques.
• Ability to develop and implement sales strategies and plans.
• Local Travel requirement 10%.

Nice to Have

• Experience with Light Industry Sales (LIT) environments and familiarity with pretreatment, generation, storage, and distribution solutions.
• Knowledge of water utilities and related industrial markets.
• Demonstrated ability to conduct product demonstrations and leverage market research to inform strategy.

Compensation & Benefits

• Opportunity to participate in Xylem Watermark, the company’s paid Volunteer Program.
• Commitment to employee well-being and inclusion/belonging practices to support a healthy work environment.