About this role
About the Role Join our worldwide Cyber Customer Operations team in a vital role responsible for timely order fulfillment via a customer-focused billing strategy, strong process & product knowledge, and cross-departmental collaboration. Take charge of personal growth through a robust onboarding experience, guided career path, and people-first culture. A successful Account Specialist is a critical-thinker who performs with a high degree of accuracy and thrives in a fast-paced environment. What You'll Do
- Ensure all Renewal and Sales order processing activities across our Cyber business are within the approval guidelines to protect and drive a positive increase to ARR.
- Maintain accurate customer data in CRM systems.
- Provide service to customers via telephone and email regarding licensing, billing, or sales inquiries.
- Partner with cross-functional teams to provide seamless customer support (Sales, Customer Success, Support).
- Assist Accounts Receivable on aging invoices by attending to unresponsive customers, invoice revisions, and customer requests relating to payment.
- Assist with Export license requests when necessary.
- Create and manage customer license keys or provisioning across various licensing systems. What We're Looking For
- Critical thinker with a high degree of accuracy and the ability to thrive in a fast-paced environment.
- Experience handling licensing, billing, or sales inquiries via phone or email.
- Proficiency with CRM systems and collaborating with cross-functional teams (Sales, Customer Success, Support).
- Ability to assist Accounts Receivable on aging invoices and export license requests.