About this role
Job title: Account Specialist
About the Role As an Account Specialist on TELUS SMB, you’ll own your results and growth. You’ll focus on outbound prospecting to connect with small business owners, identify needs, and deliver tailored technology solutions to help them thrive in today’s digital world.
You'll build your own book of business, manage a full sales cycle from qualification to close, and act as a trusted technology advisor for clients across Canada, representing Mobility, Fibre Internet, Business Security, and Generative AI solutions.
What You'll Do
- Hunt and develop new business through strategic outbound prospecting and proactive outreach across your national territory
- Build and cultivate your own book of business from the ground up — not just work assigned leads
- Manage a full sales cycle from qualifying prospects to closing deals and building a strong client base
- Deliver consultative solutions tailored to each business's unique needs across our full portfolio — Mobility, Fibre Internet, Business Security and Generative AI solutions
- Cultivate long-term partnerships where clients see you as their trusted technology advisor, not a one-time transaction
- Leverage relationships and referrals as a primary growth engine alongside outbound prospecting
- Achieve and exceed monthly sales targets while maintaining a focus on customer success
- Maintain accurate pipeline records and manage your territory with an entrepreneurial mindset
What We're Looking For
- Proactive prospector mentality and high energy — you're energized by outbound prospecting and motivated by acquiring new business
- Entrepreneurial mindset with a focused pursuit of success and accountability for your results
- Strong communication, relationship-building, and virtual presentation skills
- Discipline around time management, setting priorities, and consistently hitting goals
- Adaptability and resilience in a fast-paced, high-performance environment
- Eagerness for continuous learning and career growth
- Positive attitude and the ability to build rapport quickly with business owners
- Preferred (but we’ll train the right attitude): Previous B2B or outbound sales experience
- Familiarity with CRM tools (Salesforce, GONG or similar)
- Background in technology, telecommunications, or SaaS sales
- Multilingual proficiency — a distinct advantage for our diverse client base
- Established professional network within the business community
Nice to Have
- Previous B2B or outbound sales experience
- Familiarity with CRM tools (Salesforce, GONG or similar)
- Background in technology, telecommunications, or SaaS sales
- Multilingual proficiency
- Established professional network within the business community
Compensation & Benefits
- Full OTE: $80,000 – $100,000 (based on 100% quota), accelerator bonuses for top performers
- Achieve 100% on all product lines and earn 200% commission
- Salary range: $41,000-$75,000
- Actual total compensation determined by knowledge, skills, performance and experience
- Comprehensive benefits from day one including wellness account; TELUS share purchase program with company contributions
- Industry-leading training and development tools; clear career progression path
- Mentorship from top-performing sales leaders, collaborative team culture
- Hybrid work model with flexibility and autonomy; access to cutting-edge sales tech and resources