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Account Specialist

Experian
hybrid

About this role

Role Overview

The Account Specialist role is a hybrid role focused on sales, account management, and service. You will work in a team environment responsible for managing, retaining, and driving revenue growth within existing client relationships. You will be our client liaison partnering with multiple internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation.

  • Resolve inbound client inquiries.
  • Make outbound phone calls and email to existing clients
  • Enhance existing client relationships by focusing on service needs, research, and special projects.
  • Provide product training to clients to ensure use of Experian services.
  • Identify renewal and upsell opportunities.
  • Monitor and understand client usage behaviors to identify and address new trends.

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