About this role
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As an Account Servicing Specialist, you will play a central role in driving high-accuracy data management, operational reconciliation, and key account servicing. We are looking for a data-driven problem solver to own critical back-office operations, ensure seamless file and payment processing, and help maintain high reporting standards in a dynamic, fast-paced environment. Your core focus will be eliminating data defects, resolving inventory and account discrepancies, and delivering exceptional support to both internal and external stakeholders.
What You'll Do:
Own the accuracy and execution of data entry, account updates, and essential administrative workflows across multiple software interfaces.
Analyze client reports and source documents to identify data defects, resolve file processing errors, and manage inventory balances.
Process payments accurately and efficiently, maintaining a target error rate below 1%.
Manage and triage department communications, client correspondence, reports, and priority leadership requests.
Safeguard and process highly sensitive, confidential client and account information in accordance with operational policies.
Perform internal audit procedures and routine reconciliations to ensure continuous compliance and operational integrity.
Deliver fast, accurate, and compliant responses to internal and external client requests.
Who You Are:
Experienced Operational Professional: You bring 2+ years of experience in a dynamic back-office, accounts receivable, or multi-faceted operational environment.
Reconciliation & Data Expert: You are deeply familiar with reconciliation processes (in accounting, banking, healthcare, or back-office settings) and feel confident conducting data analysis and reporting.
Systems & Excel Savvy: You have strong Microsoft Excel skills, proficiency in Google applications, and the ability to comfortably navigate multiple software systems simultaneously.
Meticulous & Systematic: You bring exceptional attention to detail, strong organizational habits, and a track record of prioritizing deliverables to hit tight deadlines.
Strong Communicator & Collaborator: You possess excellent verbal and written communication skills, thrive in a team-based setting, and maintain high standards of professionalism.
Education: High School Diploma or GED required
What We Offer (Perks & Benefits)
Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide
Onsite & Physical Requirements
This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to