Account Representative

About the Role

Account Representative at Arrive Logistics focuses on delivering value to customers by managing accessorials, awarded lanes, and offer management while driving committed capacity and Operational Excellence through KPI tracking. The role collaborates with management and cross-functional teams to review customer performance, identify opportunities for improvement, and enhance the overall customer experience.

What You'll Do

• Obtain pickup and delivery appointments from shippers and consignees within your customer's network and maintain accurate data entry with building loads for our customer account(s)

• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates

• Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner

• Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded

• Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary

• Work with carrier counterparts to identify lanes that are consistent within your customer's network to secure committed capacity

• Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs

• Understand your customer's KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings

• Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation

• Understand the SAGARPA process for those customers that will be required throughout the border operation

• Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability

• Proactively identify areas of opportunity within your customers operation and strategically implement improvements

• What We're Looking For

• Detail- and process-oriented, customer-obsessed, efficient, proactive, solutions-driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments

• Willingness to work cross-functionally with management, sales, and carrier partners; ability to review KPIs, identify trends, and propose cost-saving ideas

• Familiarity or ability to understand FDA and SAGARPA processes for border operations