Account Manager

Account Manager at British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

We are recruiting to fill the position below:

Job Title: Account Manager

Job ID: 50761

Location: Abuja

Contract Type: Indefinite

Pay-band: 6

Role Purpose

• The purpose of this role is to manage a pipeline of qualified opportunities to win new business and a portfolio of existing accounts to retain and grow income and ensure we are delivering on customer goals.
• This role will work with stakeholders across our Examinations business to sell solutions covering our Examinations products and work closely with different stakeholder groups during solution design, proposal/bud development and through delivery.
• They will be the key point of contact for the B2B Accounts they manage, internally and externally.

Main Accountabilities

Strategy and / or Planning:

• Contribute to the development and execution of B2B sales strategies within an assigned territory, supporting revenue growth and business objectives.
• Use market insights and performance data to inform business planning, sales priorities, and income targets.

Business Development:

• Identify, develop, and secure new business opportunities through prospecting, networking, and tender monitoring.
• Manage the sales pipeline from lead generation through to proposal development, negotiation, and contract close, working collaboratively with internal teams to deliver customer-focused solutions.
• Support marketing initiatives that drive lead generation and business growth.

Achieving Sales Targets:

• Take ownership of achieving agreed sales and revenue targets by managing opportunities effectively and ensuring a seamless customer experience throughout the sales cycle.
• Lead solution development, coordinate stakeholder input, negotiate commercial agreements, and recommend improvements that enhance sales performance, operational efficiency, and service quality.

Relationship and Stakeholder Management:

• Serve as the primary contact for assigned customers, building strong relationships that support customer satisfaction, retention, and growth.
• Develop and implement account plans, coordinate cross-functional account teams, and identify opportunities to expand customer relationships through additional British Council products and services.

Analysis and Reporting:

• Maintain accurate customer and opportunity data within CRM and business systems.
• Monitor sales, delivery, and retention performance, providing data-driven insights that support decision-making, continuous improvement, and the achievement of business objectives.

Managing Self and Others:

• Coordinate activities across internal teams and external stakeholders to ensure efficient delivery of services and customer solutions.
• Monitor progress against agreed standards and timelines, while promoting collaboration, knowledge sharing, and best practice across the organisation.

Requirements

Qualifications:

• Sales or Marketing qualifications.
• University Degree or equivalent in a relevant subject or discipline.

Knowledge and Experience:

Minimum / essential:

• 3+ years of sales experience to include some experience of B2B sales.
• Familiarity with Salesforce or use of similar CRM.
• Proficiency in Microsoft office programs.

Desirable:

• Solution-sales experience in large sectors (e.g financial services, media, pharmaceuticals tourism, government sector etc).

Role specific skills:

• High-level sales and negotiation skills.
• High-level stakeholder management skills.
• Project Management skills.
• Proficiency in Microsoft office programs.

Languages:

Essential:

• English level at C1 speaking and writing.

Application Closing Date

26th October 2026; at 21:59 PM UK time.