Account Manager

Job title: Account Manager

About the Role

As an Account Manager on the Specialty Sales team, you’ll be a trusted advisor and solution architect who helps our sales force win deals from SMB to Enterprise and position TELUS Health as a partner that truly understands evolving workforce needs. You’ll enable adoption of Life Moments solutions and drive revenue growth by delivering tailored EAP and wellbeing offerings with a focus on employee life moments.

What You'll Do

• Win new business: Partner with Business Development teams on net-new sales opportunities, bringing deep EAP product expertise and Life Moments solution design to win deals across SMB to Enterprise segments
• Enable the sales force: Receive specialized product training—including demo capabilities and direct access to Product and Marketing teams—then equip the broader organization with launch strategies, client-ready messaging, and objection-handling tools that go beyond standard Employer Solutions training
• Lead client conversations differently: Position TELUS Health as a Wellbeing Prevention Partner in every sales conversation, not just an EAP vendor
• Drive upsell and cross-sell through life moments: Collaborate with Customer Success Managers to identify growth opportunities—helping clients adopt additional TELUS Health solutions that address evolving workforce needs before they escalate into absence, claims, or disengagement
• Design complex, bundled solutions: Translate customer pain points into tailored product recommendations. Build the case for bundles that span mental health, caregiving, financial wellbeing, and return-to-work solutions—connecting the story to specific employee life moments
• Bridge Sales, Product, and Marketing: Act as the strategic liaison gathering client feedback, identifying market patterns, and feeding insights back to Product and Marketing to sharpen the Life Moments narrative and inform go-to-market decisions
• Champion post-sale adoption: Partner with CSMs to ensure clients realize full value—and recognize TELUS Health as their trusted advisor for whatever their employees face next

What We're Looking For

• Must Have 3+ years of experience in B2B sales, account management, or solution selling—preferably in benefits, HR technology, EAP, or employee wellness solutions
• Deep familiarity with Employee Assistance Programs, benefits bundling, and how wellbeing solutions address employees across key life moments—health, family, financial, and workplace transitions
• Ability to internalize and articulate a new go-to-market framework (Life Moments) and train others on it quickly, clearly, and credibly
• Proven ability to influence and partner with sales teams without direct authority—overlay or matrix environment experience is a strong asset
• Strong consultative selling skills: translate complex, multi-product solutions into a compelling client story
• Excellent communication and presentation skills—able to engage Business Development reps, CSMs, clients, and executives with equal confidence
• Cross-functional experience working with Product, Marketing, and Customer Success teams to drive go-to-market initiatives
• A track record of learning new products quickly and enabling others through structured training on features, benefits, and messaging

Nice to Have

• Experience in the Canadian employer or benefits market with familiarity with regional workforce challenges
• A track record of successfully launching new products or services and driving adoption across sales organizations
• Direct B2B sales experience in consultative or solution-based selling environments
• Familiarity with TELUS Health products, services, or the competitive landscape in the Employer Solutions space
• Experience presenting EAP or wellness solutions to HR leaders, benefits managers, or C-suite stakeholders
• Bilingualism English and French (strong asset); English knowledge is required due to national scope

Compensation & Benefits

• Salary not disclosed in the posting; benefits and perks not specified