ACCOUNT MANAGER, TEAM LEAD – CENTRAL REGION

Account Manager, Team Lead – Growth and Client Services (Central Region). Job available in: Toronto, Calgary, Halifax, Vancouver, Windsor (Canada).

Base

Salary

CAD $82,017 - $102,522

WHO WE ARE GreenShield is the only non-profit social enterprise in Canada that brings worlds of coverage and care together, all in one place. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL Reporting to the National Director, Growth & Client Service, Central Region, the Account Manager, Team Lead will play a hybrid role that combines hands-on account management with team leadership. Approximately 50% of the role will be dedicated to managing an assigned book of business, including client relationships, renewals, advisor engagement, service delivery, retention, profitability, and integrated sales growth. The remaining 50% will focus on leadership and training activities, including supporting Account Managers, providing guidance and escalation support, contributing to team initiatives, and helping execute the overall segment strategy.

Account Management Responsibilities:

• Manage an assigned book of business, including scheduling and leading client meetings, negotiating renewals, presenting annual benefit plan reviews, promoting GreenShield products and services, and implementing plan amendments
• Build and manage strong relationships with aligned advisors
• Drive overall profitability, retention, and integrated sales targets for the assigned block of business
• Manage at-risk client relationships in alignment with the established governance framework
• Participate in client and prospect presentations, including finalist meetings
• Partner closely with Business Development and Service teams to ensure client deliverables are achieved

Team Lead Responsibilities:

• Support the implementation and monitoring of key initiatives for the Account Management team
• Lead onboarding and training for new Account Managers and provide ongoing training on new processes and products for existing team members
• Serve as the first point of contact for technical questions and support
• Act as the first point of escalation for client issues and concerns raised by Account Managers
• Provide renewal support and guidance to the Account Management team
• Work closely with the Director team to execute the overall segment strategy
• Assist with the development and maintenance of process documentation
• Support ad hoc projects as required

WHO WE'RE LOOKING FOR The ideal candidate is motivated by the opportunity to contribute to a growing team, brings strong relationship management and leadership capabilities, and is comfortable balancing client-facing responsibilities with team support and strategic execution.

Qualifications and Attributes:

• Experience in client-facing roles
• Post-secondary degree or diploma in Business, Commerce, or a related discipline
• Knowledge of and experience with health and dental underwriting
• Strong sales, marketing, and customer service knowledge
• Excellent presentation and communication skills
• Demonstrated leadership and team-building abilities
• Collaborative team player with strong problem-solving skills
• Strong attention to detail and creative thinking
• Confident, agile presenter who builds relationships easily
• Valid driver's license and ability to travel
• Ability to complete the LLQP designation within a reasonable timeframe

A FEW MORE DETAILS Proficiency in English is required for this position. GreenShield supports diversity, equity and inclusion in our teams and communities. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process ([email protected]).