About this role
About the Role Factorial is looking for an Account Manager for the Spanish Market to join our Customer Experience team. You will act as a consultant with existing customers, focus on retention and long-term relationships, and identify product improvements and upsell opportunities. What You'll Do
- Build strong client relationships and understand their requirements through regular video calls, providing them with product updates and ensuring their needs are met.
- Be the go-to person for everything related to the client's experience and proactively identify upsell opportunities.
- Analyze your portfolio to create action plans for each company and anticipate potential issues or opportunities.
- Recognize trends and weaknesses in the customer journey and collaborate with other teams (Sales, CX, Product, Engineering, Finance) to improve outcomes.
- Work cross-functionally to align on Factorial's goals and deliver value to clients. What We're Looking For
- Minimum 1 year of experience managing B2B customer portfolios.
- Strong relationship-building and communication skills, with a customer-centric mindset.
- Ability to analyze account data and translate insights into action plans.
- Proactive, organized, and capable of working with multiple teams to drive results.