About this role
Job title: Account Manager - Spanish Market
About the Role We’re looking for an Account Manager for our Spanish Market partners to help us scale our partner ecosystem. You’ll be part of the Strategy team and own onboarding, adoption, and feedback collection to ensure partners and their clients get the most from Factorial. A key part of the role is tailoring the product to client needs by understanding their processes and problems.
What You'll Do
- Build strong relationships with partners and understand their requirements through regular video calls to drive engagement and share product updates.
- Provide after-sales support to help partners retain their customers.
- Coordinate with internal teams to communicate partner needs and potential improvements.
- Onboard and train our new Spanish partners via video calls and email until they are fully trained.
- Help partners implement Factorial for their clients.
- Bring a consultative approach to ensure a fully customized experience when setting up their accounts.
- Understand partners' problems and needs and gather feedback to help improve the product.
- Help us craft the best customer and partner journey and unlock the market.
What We're Looking For
- Proactivity: you will need to find the best way to ensure partners are fully activated and their clients have the best experience implementing Factorial.
- Fast Learner: you can quickly become an expert on the software and keep up-to-date with product updates.
- Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
- Growth mindset: there’s plenty of things to create, so be ready to share ideas!
- Good sense of analysis: you will have to understand the specifics of the market and translate this knowledge into information that can be used by the Product team to improve our solution.
- Fluent Spanish (native-level) and English.
- Previous experience as an Onboarding Specialist/Implementation Owner, Consultant, Account Manager or Payroll is highly valuable.
- Knowledge of Human Resources is a plus!
Nice to Have
Compensation & Benefits
- High growth, multicultural and friendly environment
- Alan private health insurance
- Wellhub (gym, pools, outdoor classes)
- Cobee for expenses
- Language classes
- Breakfast in the office and organic fruit
- Nora discounts
- Free caffeine and theine
- Pet friendly office You are trained on data up to October 2023.