Account Manager

Job title: Account Manager

About the Role The safety and health of employees take precedence over any other duties of this position. The Account Manager coordinates all direct sales activities relative to those accounts and prospective accounts within the assigned area of responsibility, maintaining regular contact to grow existing business and identify new product and service opportunities. The role aims to enhance Sonoco’s overall position in served markets and potential markets.

What You'll Do

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility. Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Utilize CRM on a daily basis to manage and track sales calls, leads, opportunities and sales activities, as well as keeping CRM up to date for all customer data such as address and key decision makers.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends, and factors impacting volume.
• Perform margin analysis for all customer deals (existing and new). Understand market pricing vs. Sonoco pricing with acceptable margin limits as defined by the business.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.).
• Establishes and maintains multi-level contacts at all major existing and prospective accounts.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets and forecasting.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Serves as coordinator for regional accounts as requested by management.
• Champions new products and services as requested for the region and/or the division.
• Submits expense reports, reports of call, and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations, and other such data in contacts with external parties. Complies with all company policies.

What We're Looking For

• A 4-year undergraduate degree or equivalent experience.
• 3+ years of sales experience minimum; knowledge and experience in packaging; prior metal packaging/can manufacturing industry experience preferred.
• Strategic thinking and market insight; financial and business analysis; customer and account management; data-driven decision making; cross-functional collaboration; executive-level communication.
• 3+ years of experience in sales, account management, commercial strategy, or business analytics in a B2B environment.
• Strong analytical and financial acumen; advanced Excel skills required.
• Demonstrated experience developing account plans, market strategies, and customer proposals.
• Proven ability to influence cross-functional teams through data, insight, and expertise.
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced, matrixed organization.
• Location & Travel: Ohio, Michigan and Wisconsin; 50%+ travel; relocation assistance available for qualified candidates.

Nice to Have

• Prior metal packaging/can manufacturing industry experience is preferred.

Compensation & Benefits

• Salary: USD 124,800 - 140,400 per year; annual target bonus of 12.5% of base salary.
• Benefits include medical, dental, and vision coverage for you and your dependents (FSA and HSA options).
• 401(k) retirement plan with company match.
• Wellbeing tools and resources, including an Employee Assistance Program.
• Paid time off and holidays.
• Variety of company-paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.