Account Manager, SMB

About the Role Small businesses fuel Australia’s economy — and you’ll be the partner that helps them thrive with Square. We’re looking for someone with a genuine passion for SMBs, excited by the opportunity to work alongside business owners and champion their growth. Square helps sellers thrive by providing integrated, omnichannel tools. You’ll partner with SMBs to understand their needs, craft tailored solutions, and advocate for them within Square to drive growth and adoption. What You'll Do

• Own, retain, and grow a portfolio of SMB merchants, guiding adoption of Square tools.
• Act as the voice of your merchants within Square, surfacing insights to shape products.
• Build trusted relationships with top merchants while maintaining consultative connections across your portfolio.
• Drive expansion through product adoption, upselling, and value-based recommendations.
• Balance proactive outreach, retention activities, and growth opportunities with strong organization and time management.
• Collaborate with cross-functional teams (Sales, Product, Support) to tailor solutions for each merchant.
• Own clear outcome-based growth and retention goals for your portfolio, ensuring merchants see real results from your partnership. What We're Looking For
• 3+ years of experience in account management, sales, or consultative roles.
• Consultative, customer-first mindset with proven ability to advocate for client needs and a genuine passion for helping SMBs succeed.
• Strong organizational and time management skills; ability to juggle high-volume outreach with meaningful follow-up.
• Excellent communication skills — able to engage in conversation and simplify complex ideas.
• Commercial acumen and curiosity — understand small business drivers and how Square can accelerate their success.
• Growth mindset and builder’s mentality — eager to experiment, learn, and create better ways of working.
• Track record of delivering measurable outcomes, driving adoption, and being perceived as a trusted advisor by clients. Compensation & Benefits
• Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
• Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.