Account Manager, Singapore SME & Growth

Account Manager, Singapore SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

What you’ll do

• As an Account Manager in our Singapore SME & Growth team, you will be responsible for unlocking revenue opportunities within a portfolio of 200 to 300 existing SME customers.
• You’ll identify upsell and cross-sell opportunities, deepen product adoption, and maximise each client’s lifetime value on the Airwallex platform.
• You will partner closely with sales, product, marketing, operations and strategy to turn real-time usage signals into commercial outcomes, while delivering a best-in-class customer experience.

Responsibilities

• Hunt for revenue within an assigned portfolio of existing SME customers by identifying and executing upsell, cross-sell and expansion opportunities across Airwallex’s product suite.
• Build deep, multi-stakeholder relationships (including C-level where relevant) to understand each customer’s business model, pain points and growth plans, and design value-based solutions using our products and services.
• Be experienced and resilient in managing customers and the long term relationship & prevent churn
• Monitor real-time client and transaction data to spot usage patterns, risk signals and high-revenue potential accounts, and convert these quickly into qualified opportunities and closed revenue.
• Execute rapid, high-intent outreach to key decision-makers via phone, WhatsApp and email immediately after signals are identified, ensuring you capture client interest at its peak.
• Own a clear, data-driven pipeline in Salesforce (or similar CRM), including forecasting, activity tracking and conversion metrics, to give the business full visibility on performance and growth potential.
• Collaborate with internal stakeholders (e.g. product, engineering, marketing, finance, operations) to solve complex client problems, feed back customer insights and influence the product roadmap.
• Be an advocate for Airwallex by educating customers on how to get the most from their Business Account and broader product stack, ensuring they use our services to their full potential.

Requirements

• At least 3+ years of B2B experience managing and growing relationships with SME accounts, with a focus on revenue expansion and product adoption.

• Strong verbal and written communication skills in both English and Chinese (due to the nature of clients you will support), with the ability to run commercial conversations and negotiations confidently.

• Prior experience with complex sales cycles and selling to senior stakeholders (including C-level executives), ideally in a multi-product environment.

• Proven track record of being success-oriented and accountable for delivering against KPIs and revenue targets within an existing customer base.

• A strong relationship builder who can establish trust and collaborate effectively with clients and internal teams across different functions and levels.

• A problem solver with an analytical mindset – comfortable interpreting data, usage trends and client information to derive actionable insights, and able to simplify complexity for others.

• A mind for technology – we’ll teach you about Airwallex, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts

• The ability to work in a fast paced environment

• An entrepreneurial mindset – Airwallex is accelerating its growth so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices

• High levels of organization and attention to detail – you take ownership of customer situations and see everything through to resolution

• Equal opportunity

• Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.