Account Manager

Responsibilities

• Partner closely with Account Executives throughout the post-close process — owning campaign setup, handoff coordination, open-item follow-through, and preparing for joint client calls.

• Maintain rigorous Salesforce hygiene, including account/contact management, campaign activity tracking, opportunity updates, and overall account health visibility.

• Build and manage campaigns within Looma’s ISM platform, ensuring all configurations are complete and tied accurately to Salesforce opportunities before launch.

• Guide brand partners through Looma’s self-serve asset submission process, including specs, timelines, and approval expectations.

• Conduct first-pass reviews of submitted creative assets to proactively flag issues before approval workflows begin.

• Own campaign performance report QA and delivery, translating campaign results into clear, actionable insights for partners.

• Serve as the first escalation point for campaign or platform issues, resolving operational blockers and coordinating with internal teams when needed.

• Manage day-to-day communication with brand partners while building scalable processes that support a growing portfolio.

• Build trusted relationships across assigned accounts and advise brands on the Looma programs, formats, and content approaches best suited to their goals.

• Identify renewal and upsell opportunities in partnership with Account Executives and advocate internally for improvements that enhance the brand experience.

• Is This You?

• 2+ years of experience in account management, customer success, sales operations, or a related client-facing B2B role.

• Exceptionally organized with the ability to manage multiple accounts, workflows, and deadlines simultaneously without sacrificing quality.

• Fluent in CRM systems — especially Salesforce — and understand the importance of clean, accurate data management.

• Comfortable operating in fast-paced, startup or high-growth environments where process building and adaptability are essential.

• Strong communicator who proactively manages expectations and keeps both clients and internal stakeholders informed.

• Data-driven and confident interpreting campaign performance metrics to provide strategic recommendations.

• Experience in digital advertising, retail media, AlcBev marketing, shopper marketing, or adjacent industries is strongly preferred.

• Familiarity with campaign management systems, content submission workflows, or digital media operations is a plus.

• Exposure to in-store media, DOOH, or video production workflows is a bonus.

• Excited by Looma’s mission and energized by helping brands connect with shoppers in meaningful, measurable ways.

• Perks

• Competitive compensation package including base salary and stock options, with flexibility between cash and equity.

• Comprehensive health, dental, and vision coverage (Gold plan).

• Unlimited PTO with a 3-week minimum encouraged annually.

• Flexible work environment with office, hybrid, and remote options plus associated stipends.

• Craftsmanship stipend to support your professional growth and creativity.

• Paid parental leave.

• 401(k) plan.

• Our Values At Looma, we strive to create work that is:

• For You — Generous, humble, collaborative, and genuinely supportive.

• Incisive — Pragmatic, thoughtful, perceptive, and insightful.

• Beautiful & Clear — Polished, elegant, detailed, and crafted with care.

• Undaunted — Courageous, resilient, tenacious, and ambitious.

• Dependable — Trustworthy, reliable, and operationally excellent with nothing slipping through the cracks.