Account Manager

Job title: Account Manager

About the Role Account Manager responsible for proactively and strategically managing a portfolio of Redsquid’s clients, reporting directly to the Sales Director. You will join our dedicated Account Management team and help deliver the highest service levels using technology to drive customer success, satisfaction and portfolio growth.

What You'll Do

• Manage a portfolio of Redsquid’s clients.
• Pro-actively communicate and take ownership of client management at defined regular intervals.
• Meet with clients face to face to deliver bespoke service standards and requirements at least once per quarter.
• Maintain regular contact with clients.
• Landscape your customer base.
• Renew your existing base.
• Expand your client’s portfolios by providing exemplary service.
• Identify additional business opportunities and increasing revenue from the existing customer base by selling additional services and products.
• Work toward and consistently achieve personal KPIs.
• Secure testimonials from your clients to be used for marketing materials.
• Maintain accurate records of clientele information within our CRM systems.

What We're Looking For

• Excellent time management skills.
• The attitude of a committed team player.
• The ability to work with accuracy and attention to detail.
• The ability to listen to and resolve customer issues and complaints.
• Self-motivation, positivity and enthusiasm.
• A good understanding of corporate culture and hierarchy.
• Experience in delivering presentations, and coordinating high-level client meetings.
• The ability to communicate effectively both orally and grammatically across a wide range of audiences, up to director level.
• Previous experience in building and maintaining relationships with clients.
• A clean and up to date driving license with access to your own vehicle.

Nice to Have

• (Not explicitly listed in the source material)

Compensation & Benefits

• 24 days annual leave entitlement.
• Additional day off for your Birthday.
• Buy/sell back holiday scheme.
• Staff Incentives and recognition.
• Private Health Insurance with discounted perks; Bupa Dental Plan.
• Eye care contribution.
• Pension scheme.
• 50% of your gym membership.
• 50% of trainers every year.
• Discounted Apple Watch.
• Monthly cinema tickets and movie vouchers.
• Weekly drink vouchers.
• After a year of working apart, we are now back to flexible working.
• To continuously take care of our team’s mental health we run different campaigns and incentives throughout the year such as: a dedicated personal trainer, team building activities, food vans at work, meditation classes, family day, and company parties.