About this role
Job title: Account Manager - Portuguese Market
About the Role We are seeking an Account Manager for the Portuguese Market to support and scale Factorial's Customer Experience team. You will be the first point of contact for existing customers, manage a portfolio of clients, drive retention, and identify upsell opportunities and product improvements.
What You'll Do
- Identify upsell opportunities and generate revenue from each client.
- Build strong client relationships through regular video calls to understand requirements and provide product updates.
- Provide after-sales support to retain customers and ensure prompt, accurate responses to queries.
- Recognize trends and potential weaknesses and propose solutions to improve customer journeys and the product.
What We're Looking For
- Experience in a customer service and sales role, preferably in online support.
- Analytical, organized, and able to multitask.
- Comfortable with digital tools and eager to work in a B2B SaaS environment.
- Strong communication skills and empathy; proactive and able to propose new ideas.
- Native Portuguese speaker with professional English.
- You thrive in an international environment.
Nice to Have
Compensation & Benefits
- Alan as private health insurance
- High growth, multicultural and friendly environment
- Wellhub (gyms, pools, outdoor classes)
- Save expenses with Cobee
- Language classes
- Breakfast in the office and organic fruit
- Food discounts with Nora
- Pet friendly
- Much more that we'll spill during the interview process