Account Manager - Portuguese Market
About this role
Job title: Account Manager - Portuguese Market
About the Role We are seeking an Account Manager for the Portuguese Market to support and scale Factorial's Customer Experience team. You will be the first point of contact for existing customers, manage a portfolio of clients, drive retention, and identify upsell opportunities and product improvements.
What You'll Do
- Identify upsell opportunities and generate revenue from each client.
- Build strong client relationships through regular video calls to understand requirements and provide product updates.
- Provide after-sales support to retain customers and ensure prompt, accurate responses to queries.
- Recognize trends and potential weaknesses and propose solutions to improve customer journeys and the product.
What We're Looking For
- Experience in a customer service and sales role, preferably in online support.
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