About this role
About the Role At Factorial we're looking for a new Account Manager for the Portuguese Market to help us support and scale our Customer Experience team to the next level. As part of the team in charge of boosting client satisfaction and retention, you'll be in charge of acting as the first point of contact with existing customers, managing and retaining a portfolio of clients, and identifying upsell opportunities and product improvements. Ready to be part of the challenge? 🚀 About the team Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in. What You'll Do
- Identify upsell opportunities and generate a minimum of revenue from each client.
- Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
- Provide after-sales support to retain customers.