Account Manager, PCS, China

About the Role Account Manager, Patient Centred Solutions (PCS) at ICON will manage client relationships and coordinate development of compelling proposals for the PCS portfolio in China. This role involves day-to-day account management, client services, coordinating RFI/RFP responses, and ensuring timely delivery of high-quality deliverables.

What You'll Do

• Manage a portfolio of active clients, including client communications, outreach, and coordination of RFI/RFP responses with stakeholders as needed.
• Qualify client requests to streamline the process.
• Collaborate with operational teams and suppliers to create compelling and competitive proposals.
• Explain and promote the company's products and services to maintain and expand the current and prospective client base.
• Participate in meetings with internal and external clients on operational topics, whether through conference calls or face-to-face meetings.
• Ensure the delivery of finished products at the expected level of quality within set timelines.
• Provide administrative follow-up for projects from launch to finalization.

What We're Looking For

• Bachelor's degree in a relevant discipline.
• Excellent customer service skills, including the ability to communicate clearly with clients and resolve customer issues or complaints.
• A minimum of 3 years of experience in client services and account management.
• Experience in the domain of clinical outcomes assessments is a plus.
• A process-driven approach with strong attention to detail and superior organizational skills.
• Dedicated team player, capable of working both independently and collaboratively.
• Ability to manage multiple tasks simultaneously and independently.

Nice to Have

• Experience in clinical outcomes assessments (preferred).

Compensation & Benefits

• Competitive benefits package including annual leave entitlements, health insurance offerings, and retirement planning options.
• Global Employee Assistance Programme (LifeWorks) with 24-hour access to a global network of professionals.
• Life assurance; flexible country-specific optional benefits including childcare vouchers, bike purchase schemes, gym discounts, subsidized travel passes, and health assessments.
• ICON is committed to inclusion and belonging and provides an accessible workplace for all candidates.