Account Manager

Job title: Account Manager

About the Role As an Account Manager within the ORTEC Workforce division, your primary focus is to ensure customers achieve measurable value from ORTEC solutions. You will be a trusted partner to your accounts, proactively identifying opportunities for improvement, optimization, and innovation within their workforce processes. Working closely with Product Management, Professional Services, and Customer Experience, you will guide customers from adoption to long-term value realization.

What You'll Do

• Build and maintain strong relationships with key stakeholders across customer organizations.
• Proactively identify opportunities for improvement, optimization and innovation in workforce planning, forecasting and scheduling processes.
• Translate business objectives into impactful uses of ORTEC solutions and drive adoption and value realization.
• Maintain regular, proactive contact to anticipate changes in organization and context, ensuring customer satisfaction and retention.
• Collaborate with Product Management, Professional Services and Customer Experience to guide customers through their journey from adoption to ongoing value.
• Mobilize cross-functional teams to deliver outcomes and continuously improve customer outcomes.
• Track success metrics and contribute to customer satisfaction and retention rather than focus solely on commercial results.

What We're Looking For

• 5+ years of relevant experience in account management, sales, or customer-facing roles, preferably within SaaS/technology.
• Proven ability to build and maintain strong relationships, with experience managing and expanding strategic accounts.
• Demonstrated success in developing client networks and engaging multiple stakeholders across organizations.
• Strong internal collaboration skills and ability to mobilize cross-functional teams.
• Interest in and affinity with Workforce Management (WFM), IT, and AI-driven solutions.
• Commercial mindset with the ability to identify opportunities and drive account growth.
• Bachelor’s degree or equivalent professional experience.
• Fluency in Dutch and English (written and spoken); French is a plus.
• Organized, self-driven, and comfortable operating in a dynamic, client-focused environment.

Nice to Have

• French language skills.

Compensation & Benefits

• Salary range: 5045 - 6170 EUR gross monthly.
• Holiday allowance, monthly home-office reimbursement, bike plan, corporate bonus program, health and group insurance, 32 annual leave days.
• Flexible, hybrid work arrangement with the ability to tailor hours and location.
• International team and environment; open, kind and fun culture; team events and activities.
• Access to development programs, courses and opportunities to work abroad.