Account Manager, Mid-Market, French speaking

Job title: Account Manager, Mid-Market, French speaking

We are seeking an Account Manager for Mid-Market, French-speaking customers to maximize retention and growth across Atlassian's software portfolio. You will nurture partnerships throughout the renewal lifecycle and collaborate with sales, customer success, and partners to drive expansion while minimizing churn.

What You'll Do

• Lead renewals across products and platforms for direct customers and customer renewals that involve Solution Partners in each region we support.
• Nurture customer relationships throughout the renewal lifecycle using phone, video, and email to maximize retention and value.
• Identify cross-sell and up-sell opportunities during the renewals cycle.
• Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data, and status in internal systems.
• Collaborate with account teams and channel partners on strategic account planning, pricing validation, and sharing feedback on evolving customer needs.
• Stay informed about product updates and new offerings and articulate improvements to customers and partners.
• Drive renewal strategies that maximize revenue retention, expansion, and migration opportunities, while reducing churn.

What We're Looking For

• Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areas.
• Ability to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and cultures.
• Consistent track record of meeting or exceeding performance goals.
• Fluent in French & English.

Nice to Have

• Experience with inside sales techniques over the phone, video, and email to engage customers during renewals.

Compensation & Benefits

• This role may be eligible for benefits, bonuses, commissions, and equity.
• Atlassian offers health and wellbeing resources, paid volunteer days, and more.