About this role
Description
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About LoopMe
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LoopMe uses AI to change how brand advertising is bought, measured, and optimised. Where most adtech platforms optimise for impressions or clicks, we optimise for what actually matters to brands — awareness, purchase intent, foot traffic, and sales. Our outcomes-based approach consistently delivers 2–5x the performance of industry benchmarks, which is why the world’s leading brands, agencies, and publishers work with us.
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We’ve grown at 40% CAGR every year since 2018, generating over $2 billion in cumulative gross revenue, and we’re building toward $1 billion in annual revenue. That growth is powered by a 400-person global team across 19 cities — and by commercial talent that knows how to sell something genuinely differentiated in a crowded market. If you want to represent a product that wins on results, not relationships alone, this is the right place.
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The opportunity
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We are looking for a client-focused and commercially driven Account Manager to drive customer success, retention, and account growth across a portfolio of advertisers and agencies. You will own your portfolio of accounts and act as a trusted advisor to your clients, ensuring campaigns deliver against objectives while identifying opportunities to expand the value LoopMe provides. You will report to a Director, Account Management and partner closely with Sales, Campaign Operations, Product, Data Science, and other specialist teams to deliver exceptional service and long-term growth.
What you’ll do
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Manage day-to-day relationships across your active account portfolio
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Own campaign delivery, ensuring performance aligns with client objectives
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Provide strategic insights, campaign analysis, and recommendations to clients
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Identify and develop upselling and cross-selling opportunities using campaign results
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Partner with Sales and Account Leads on retention and account growth initiatives
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Lead campaign kick-off calls and post-campaign reviews
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Coordinate campaign project management with Campaign Operations and Creative Services
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Escalate client needs — product gaps, supply issues, third-party partnership requests — to the Director of Account Management
Requirements
- What you’ll bring
Essential:
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2–3+ years in a client services role within digital advertising
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Demonstrated success in client retention and account growth
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Excellent written, verbal, and presentation communication skills
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Strong attention to detail with interest in campaign analytics
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Strong project management skills, with ability to manage multiple priorities simultaneously
Nice to have:
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Experience managing programmatic revenue (e.g. agency trading desk, DSP, or SSP)
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Familiarity with ad agency organization and workflows
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Exposure to ad operations and troubleshooting
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Experience using AI tools (e.g. Claude, Gemini, ChatGPT)
Benefits
Benefits
What we offer
- Hybrid working — Tues–Thurs in our Chicago office
- Self-managed vacation (no maximum)
- 1 month work-from-anywhere
- Healthcare
- 401k
- Summer Fridays (half-day Fridays, Memorial Day through Labor Day)
- LoopMe Gives Back
- Learning & development support, including internal mobility and bi-annual promotion cycles
Compensation
$70,000 - $80000
The range provided is LoopMe’s reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible for other forms of compensation such as stock-based compensation, awarded based on company and individual performance. LoopMe also offers other compensation depending on the role, such as sales-based incentives and commissions.