About this role
At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.
Here’s what that means for YOU:
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You’ll excel at what you do because you’re in a role that aligns with your skills and passions
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You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it
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We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.
If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.
Purpose of Role/Summary:
The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.*
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Main Activities and Responsibilities:
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Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments
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Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity
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Close qualified leads through outbound phone calls using effective sales techniques
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Promote new features, new promotions, and updates to existing clients to boost retention and loyalty
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Track and meet individual KPIs and performance goals
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Collaborate with internal departments to ensure smooth onboarding and client experience
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Perform other duties relevant to the scope of the role, as assigned
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Any other duties relevant to the role
Required Skills & Experience:
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1+ year of experience in the financial industry OR
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2+ years of experience in telesales or a sales-related role.
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Proficiency in English
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Excellent communication and interpersonal skills
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Strong sales and deal-closing ability
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Client-focused approach with high problem-solving capabilities
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Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage
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Comfortable with email, Excel, and using online platforms for communication and reporting
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Effective time management and organizational skills
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Creative thinking and a positive attitude
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Goal-oriented and self-motivated
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High energy and resilience under pressure
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Professionalism and accountability
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Team player with a collaborative attitude
Further Info:
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Working hours are 09:00 – 18:00 Monday to Friday
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The role is in MOMBASA, Kenya
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Friendly and fun working environment
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Paid annual leave entitlement
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A competitive compensation package which includes great benefits