Account Manager, Janitorial

Account Manager, Janitorial

ABM Industries

United States

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The Account Manager serves as the day-to-day operational owner for a portfolio of janitorial accounts. The successful candidate builds trust with clients, sets clear expectations for supervisors and cleaning teams, responds quickly to service issues, and uses inspections and performance data to drive continuous improvement. The role requires strong organization, sound judgment, and the ability to move comfortably between office, client, and job-site environments.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Recruiting Flyer - Frontline

Key Responsibilities

• Own day-to-day relationships with assigned clients; conduct regular check-ins, site visits, and service reviews.

• Translate contract requirements and client expectations into clear work plans, schedules, cleaning standards, and team assignments.

• Recruit, onboard, train, coach, and retain supervisors and frontline janitorial team members in partnership with operations leadership.

• Monitor staffing, attendance, timekeeping, supplies, equipment, and coverage to maintain uninterrupted service.

• Perform routine quality inspections; document findings, communicate corrective actions, and verify completion.

• Investigate and resolve complaints, missed tasks, safety concerns, and service disruptions with urgency and professionalism.

• Prepare account updates, inspection reports, supply forecasts, labor updates, and other operational documentation.

• Support budgeting, labor planning, and account profitability by controlling overtime, consumables, rework, and avoidable service costs.

• Ensure work is performed in accordance with company policies, client site rules, OSHA requirements, and applicable health and safety standards.

• Identify opportunities to improve service quality, strengthen retention, and expand the relationship through additional services.

• Job Information

Position Type:

• Full Time

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