Account Manager II, GR Enterprise Strategic (Annual Plan)

Account Manager II, GR Enterprise Strategic (Annual Plan), Japan

About the role and team The Grocery & Retail team is looking for sharp, resilient individuals to join our Enterprise team, managing some of our most high-stakes strategic partners. In this role, you won’t just be managing accounts; you’ll be navigating the complex intersection of the digital and physical worlds, ensuring operational excellence and revenue growth for partners who rely on Uber to scale their businesses.

This environment is fast-paced and often ambiguous, requiring a mindset that thrives on ownership and high-pressure problem-solving. You will act as the bridge between our merchant partners and Uber’s internal product, marketing, and operations teams to build long-term, mutually beneficial relationships. If you are energized by the challenge of solving messy, real-world problems and want to see the tangible impact of your work on local communities, this is where you’ll grow.

What you’ll do

• Build and grow long-term partnerships by understanding what matters most to our Grocery & Retail customers, moving beyond transactional sales to deep integration.

• Navigate internal complexity and shifting priorities across Product, Marketing, and Legal teams to unblock barriers and unlock new value for strategic clients.

• Use data and analytical modeling to identify trends, provide actionable insights, and track the productivity of initiatives in a high-stakes environment.

• Manage complex account lifecycles with urgency and discipline, balancing the need for immediate operational fixes with long-term strategic growth.

• Adapt your communication and negotiation style to influence a wide range of stakeholders, from C-level executives to engineering and operations leads.

• Own the success of your partners end-to-end, showing up with grit and resourcefulness to ensure Uber remains their preferred growth platform.

• Basic Qualifications

• 4+ years of professional experience in Partner Management or Account Management.

• Proven track record of managing enterprise or mid-market accounts with multiple stakeholders.

• Experience managing complex data sets and hitting measurable OKRs or sales targets.

• Preferred Qualifications

• Strong systems thinking and the ability to navigate high-ambiguity environments.

• Bachelor’s degree or equivalent

• Experience specifically managing clients within the Grocery, Retail, or CPG industries.

• Proficiency with Salesforce and SQL for data-driven decision making.

• Exceptional cross-functional leadership skills with the ability to influence without authority.

• Experience in "0 to 1" product or partnership environments where playbooks are still being written.

• Resilience and a "go-get-it" attitude, with a demonstrated ability to turn difficult client feedback into growth opportunities.

• Ready to Ride?

• This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

• You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

• Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Benefits

• Health, life and disability

• Comprehensive cover to give you and your loved ones peace of mind.

• Wellbeing and lifestyle

• Benefits that support your balance, from mental health to everyday perks.

• Parental and family care

• Time, care and flexibility to support you through every stage of family life.

• Why Uber?

• Here, your work helps move the real world — through streets, stores, airports, hospitals, homes, businesses, and cities across 70+ countries. We build technology that helps people go where they need to go, get what they need, earn on their terms, and keep cities moving.

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• Account Manager II, GR Enterprise Strategic (Annual Plan), Japan