Account Manager - Hotels EMEA

Account Manager, Hotels EMEA (German Speaking)

Germany (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.

Responsibilities

• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.

• Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.

• Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.

• Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.

• Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.

• Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

• Minimum Qualifications

• German Speaking to a business level proficiency

• 5+ years of Account Management or equivalent experience.

• Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.

• Outstanding negotiating and communication skills.

• An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.

• Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

• Preferred Qualifications

• Account Management experience within a B2B SaaS or high-growth hospitality technology environment.

• Business-fluent German language skills to support regional customers with clarity and cultural awareness.

• Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.

• Prior restaurant management or food and beverage (F&B) sales experience.

• A genuine passion for the hospitality industry and technology.

• Benefits and Perks

• Generous paid vacation + time off for your birthday

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

• Company-paid therapy sessions through SpringHealth

• Company-paid subscription to Headspace

• Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

• Development Dollars

• Leadership development

• Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The salary range for this Germany located role is €45,000-€50,000

• In addition to a competitive base salary, roles are eligible to be considered for additional compensation and benefits in accordance with local law and company policy.

• Work Environment & Flexibility

• At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

• Inclusion

• We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

• If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

• LI-LT1 #LI-Remote