About this role
About the Role The role is accountable for general account management of Heart/Belly customers and Distributor Management for PHC Distributor in Australia and New Zealand. It involves overall relationship management with Procurement, R&D and Product Development, driving growth and satisfaction of the account, managing contracts, pricing and overdue activities, and delivering demand insights. You will drive growth by expanding share of wallet (specked in products) through bids and tenders and proactively mitigate churn risks. The role operates in a coordinated team with CSM, BD, CSD and/or GBS to ensure full customer journey success; BDs drive new business development of not specked in products, while CSD/GBS ensure order management and deliveries. What You'll Do
- Manage general account relationships for Heart/Belly customers and Distributor Management for PHC Distributor in Australia & New Zealand
- Maintain close relationships with Procurement, R&D, and Product Development
- Drive overall growth and satisfaction of the account; manage contracts, pricing and overdue items
- Develop customer demand insights and expand share of wallet, including via bids and tenders
- Proactively address and mitigate churn risks
- Maintain CRM, NBD pipeline (in collaboration with BD) and deliver accurate, timely sales forecasts
- Work within a coordinated team (CSM, BD, CSD and/or GBS) to ensure full customer journey success; BDs drive new business for not specked in products, while CSD/GBS manage orders and deliveries What We're Looking For
- Degree in Science, Pharmaceuticals, Engineering, or Management
- 7–10 years of experience with a proven record in commercial/sales management
- Demonstrated sales drive and achievement motivation, strong business acumen & commercial creativity
- Ability to collaborate effectively, inspire customer confidence, and adapt with resilience & agility; proven track record of delivering results Nice to Have
- Experience in the chemicals/pharmaceutical industry or B2B account management is desirable Compensation & Benefits
- A rewarding challenge to further develop your skills in a professional work environment
- Career development within our organization
- Possibilities to expand responsibilities and grow with the team