About this role
About the Role Factorial is hiring an Account Manager for the French Market to grow our enterprise relationships and ensure customer success. You will act as the main point of contact for clients, feed insights back to product and development teams, and help drive proactive value for our customers. What You'll Do
- Build, engage and develop top-quality relationships with our enterprise customers through regular communication and proactive improvement action plans.
- Manage your own customers' portfolio, keep information updated daily, and create tracking reports on account status.
- Maintain constant contact with existing clients to understand requirements and craft personalized sales plans.
- Provide after-sales support, cross-selling, upselling and churn management to ensure a strong long-term, transparent relationship.
- Ensure prompt and accurate answers to all client queries with personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- Work hand in hand with different teams—especially Sales, Product, and Development—as their main contact person, providing valuable feedback.
- Hold regular video meetings with clients and internal teams. What We're Looking For
- Experience in account management with enterprise customers.
- Ability to build and grow relationships across the customer lifecycle.
- Strong communication and feedback skills; ability to translate client needs into actionable plans.
- Proactive, data-driven mindset with the ability to maintain updated customer information and reports.
- Cross-functional collaboration skills; comfortable working with Sales, Product, and Development teams.
- Experience focusing on the French market and willingness to be the primary point of contact for clients and product feedback.