About this role
About the Role Factorial is looking for an Account Manager for the Spanish Market to join our Customer Experience team and help drive customer success. You will act as a consultant to existing customers, retain a portfolio of clients, build long-term relationships, understand their processes and problems, and identify product improvements and upsell opportunities.
What You'll Do
- Build strong client relationships and understand their requirements through regular video calls, providing engagement and product updates.
- Be the go-to person for anything related to the client's experience.
- Identify upsell opportunities to increase client satisfaction and add value to their company.
- Proactively analyze your portfolio to make decisions and create an action plan for each company.
- Recognize trends and potential weaknesses, report them proactively, and help find the best solutions to improve customer journeys and our product.
- Collaborate with Sales, CX, Product, Engineering, and Finance to achieve Factorial's goals.
What We're Looking For
- Experience managing customer portfolios (B2B) for at least 1 year.
- Strong relationship-building and communication skills.
- Ability to understand client needs, goals, and translate them into product improvements and upsell opportunities.
- Comfortable working cross-functionally with Sales, CX, Product, Engineering, and Finance.
- Proactive and data-driven with the ability to analyze portfolios and create action plans.