About this role
Job title: Account Manager for the Italian Market
About the Role Factorial is seeking an Account Manager for the Italian Market to support and scale our Customer Experience team, driving customer success, retention, and growth by managing customer relationships and identifying expansion opportunities.
What You'll Do
- Manage a portfolio of customers and serve as their main point of contact. Build strong relationships with stakeholders and become a trusted business partner.
- Lead customer onboarding and support successful product adoption.
- Understand customer processes, challenges, and business goals to maximize value.
- Identify upselling, cross-selling, and expansion opportunities within existing accounts.
- Drive customer retention and renewal strategies to minimize churn.
- Collaborate with Sales, Product, Operations, and Marketing teams to support customer success.
- Maintain accurate account records, contract updates, and renewal information.
- Monitor customer health and proactively address risks and opportunities.
- Gather customer feedback and share insights to improve the product and customer experience.
What We're Looking For
- Experience managing a portfolio of customers and serving as their main point of contact.
- Strong relationship-building skills with stakeholders and ability to act as a trusted business partner.
- Experience leading onboarding and driving product adoption.
- Ability to understand customer processes, challenges, and business goals to maximize value.
- Ability to identify upselling, cross-selling, and expansion opportunities within existing accounts.
- Experience driving retention and renewal strategies to minimize churn.
- Collaboration with Sales, Product, Operations, and Marketing teams to support customer success.
- Track record of maintaining accurate account records, contract updates, and renewal information.
- Skills in monitoring customer health and proactively addressing risks and opportunities.
- Ability to gather customer feedback and share insights to improve product and customer experience.