About this role
Job title: Account Manager for Smaller Accounts
About the Role
As an Account Manager for Smaller Accounts focusing on the French market, you'll build and maintain strong, long-term relationships with our customers to drive satisfaction, retention, and growth. You'll act as the main point of contact between customers and internal teams and develop proactive strategies to help customers succeed.
What You'll Do
- Build and maintain strong, long-term relationships with customers.
- Proactively engage, understand client needs, and develop personalized strategies to drive satisfaction, retention, and growth.
- Regularly engage with customers, address their needs, and provide tailored solutions.
- Drive Sales Growth through cross-selling, up-selling, and churn management.
- Provide prompt, personalized after-sales support and proactive communication.
- Educate clients on new products and features, aligning them with their use cases.
- Serve as the main point of contact between customers and internal teams, offering valuable feedback.
- Hold regular video meetings to demonstrate product updates and strengthen relationships.
What We're Looking For
- Native French and fluent in English.
- Customer-focused experience in support or satisfaction roles.
- Passion for simplifying processes and removing obstacles for customers and colleagues.
- Ambitious, proactive, and a positive team player with strong organizational skills.
- Confident using CRM tools and comfortable picking up the phone to support clients.
- Ready to thrive in a fast-paced, startup environment.
- Eager to take ownership and contribute to continuous improvement.
Compensation & Benefits
- High growth, multicultural and friendly environment.
- Alan private health insurance.
- Wellhub (gyms, pools, outdoor classes).
- Cobee for expenses management.
- Language classes.
- Breakfast in the office and organic fruit.
- Nora discounts.
- Free caffeine and theine.
- Pet friendly office.