About this role
About the Role Factorial is seeking an Account Manager for Small Accounts to serve the Spanish market. You will be the main point of contact for a portfolio of 200-300 accounts, driving satisfaction, retention, and growth through proactive engagement and tailored solutions.
What You'll Do
- Develop personalized sales strategies for cross-selling, up-selling, and churn management to a portfolio of 200-300 accounts.
- Provide prompt, personalized after-sales support and proactive communication.
- Educate clients on new products and features and align them with their use cases.
- Serve as the primary liaison between customers and internal teams, gathering and communicating feedback.
- Hold regular video meetings to demonstrate product updates and strengthen relationships.
- Identify upsell/cross-sell opportunities and contribute to ongoing growth initiatives.
- Thrive in a fast-paced startup environment and take ownership with a proactive, collaborative mindset.
What We're Looking For
- Proficient in Spanish and fluent in English; strong verbal and written communication.
- Customer-focused experience in support or satisfaction roles is highly valued.
- Ability to identify upselling and cross-selling opportunities and provide tailored solutions by analyzing client needs.
- Ambitious, proactive, and a positive team player with strong organizational skills.
- Ready to thrive in a fast-paced startup environment and eager to contribute to continuous improvement.
Nice to Have
- Customer-focused experience in support or satisfaction roles is highly valued.
Compensation & Benefits
- High growth, multicultural and friendly environment
- Alan private health insurance
- Wellhub (gyms, pools, outdoor classes)
- Cobee for expense management
- Language classes
- Breakfast in the office and organic fruit
- Nora discounts
- Free caffeine and theine
- Pet-friendly office