About this role
Company Description
TOPdesk is an international Software company specializing in service management with 800 employees in 8 countries and 5,000 customers worldwide. For our Budapest office, we are looking for a Product Operations Specialist.
Job Description
About the role
As an Account Manager for our Hungarian customers, you are the main commercial point of contact for your customer portfolio and work closely with our Consultancy and Support teams, as well as with our Development department when needed. You are responsible for the commercial success of your account portfolio and actively contribute to your customers’ growth by identifying opportunities, building a strong expansion pipeline, and securing revenue through structured renewal management.
Your responsibilities
- Take full ownership of all contract renewals within your portfolio, including forecasting based on Commit / Best Case / Pipeline
- Identify risks at an early stage and define concrete mitigation measures • Negotiate contractual terms within defined commercial guidelines
- Build and maintain an active expansion pipeline
- Identify cross-sell and upsell opportunities based on actual customer value and needs (Value-Based Selling)
- Segment accounts based on revenue potential and whitespace to prioritize your time effectively
- Conduct regular, results-oriented customer check-ins
- Collaborate closely with Marketing and Product teams on customer feedback and product needs
- Work closely with Consultancy and Support to ensure customer success as the foundation for retention and expansion
Qualifications
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Your profile
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Completed university degree
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Experience in a customer-facing role with commercial and/or revenue responsibility is preferred
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Excellent communication and presentation skills
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Confident and persuasive presence, combined with an entrepreneurial mindset
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Strong goal and results orientation, while maintaining a high level of customer and service focus
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Confident use of CRM systems for pipeline management and forecasting
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Fluent Hungarian and English are required
Additional Information
What we offer
- Extra 5 additional days of leave on top of the basic annual leave
- Holiday allowance: 8% of the annual gross salary (paid in December)
- Fitness membership (Life1 gym)
- Private health insurance (Medicare)
- Cafeteria
- Company massage
- Flexible working hours
- Home office
- Personal development (no fixed budget)
- Anniversary bonus
- Office massage
- Sabbatical