Account Manager

About the Role An Account Manager (AM) is involved in strategic planning, relationship management at a global scale, and innovation in go-to-market approaches. The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity, focusing on revenue growth and account management excellence across one or more accounts. What You'll Do

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.
• Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.
• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience, relationship-building, and client engagement activity.
• Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
• Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
• Foster internal firm relationships to route operational matters appropriately, ensuring cohesive account management.
• Project manage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co-develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.
• Champion the effective utilization of established in-house technologies, providing persuasive insights and hands-on guidance to senior personnel.
• Utilize firm tools for relationship mapping, white spot analysis, and innovation initiatives to drive growth. What We're Looking For
• 8-10 years in a professional services firm with sales enablement experience preferred.
• Internal or external Consulting experience preferred, particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.
• Sector relevant focus a plus (e.g., life sciences, technology, wealth management, consumer, energy, etc.).
• Soft Skills: Executive-level communication and consultative skills, strong networking and emotional intelligence, ability to navigate ambiguity with agility and entrepreneurial spirit, proactive and comfortable taking the initiative in a low-guidance environment.
• Technical Skills: Proficiency in Microsoft Suite, experience in analysis and presentation creation, basic understanding of financial reporting tools and analysis, familiarity with project management and procurement portals preferred.
• Desirable Skills: Negotiations with internal stakeholders, Microsoft BI user experience, sales/account management tool proficiency (e.g., LENS, BASE, ART, Dynamics, Mercury, E4A).
• KPIs: Feedback: LEAD and CSAT Growth: GTER, pipeline, relationships, margin, SL integration, FoP, etc. Nice to Have
• Negotiations with internal stakeholders and peers
• Microsoft BI user experience
• Sales/account management tool proficiency (LENS, BASE, ART, Dynamics, Mercury, E4A) Compensation & Benefits
• Salary: Competitive
• (Additional benefits not specified in posting)