About this role
Job title: Account Manager Enterprise - Spanish Market
About the Role Factorial is seeking an Account Manager Enterprise for the Spanish Market to join our Customer Experience team. You will act as a trusted consultant for Factorial’s largest and most strategic Spanish customers, driving client satisfaction, retention, and growth. You will manage and expand a high-value portfolio, build long-term relationships, understand client processes and challenges, proactively identify upsell and cross-sell opportunities, and help maximize customer impact and sustainable revenue growth while identifying areas for product improvement.
What You'll Do
- Manage a portfolio of Factorial's most important Spanish customers, ensuring a tailored, high-impact approach through regular analysis, data-driven action plans, and proactive execution.
- Recognize and report client trends, risks, and opportunities, proposing solutions to improve customer journeys, drive product adoption, and identify upsell opportunities that contribute to client satisfaction and net revenue growth.
- Build strong client relationships and act as a strategic partner, maintaining regular interactions (mainly via video calls) to ensure engagement and share product updates.