About this role
About the Role Airwallex is seeking an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong. This post-sales role focuses on building strong relationships, driving product adoption, and identifying growth opportunities across Payment Acceptance and POS use cases to help customers maximise value from Airwallex. What You'll Do
- Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders
- Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions
- Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation
- Partner with customers through onboarding, implementation, go-live, and post-launch optimisation
- Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite
- Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth
- Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience
- Coordinate cross-functional support for customer issues, escalations, and strategic initiatives
- Build trusted relationships with both business and operational stakeholders across customer organisations
- Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting What We're Looking For
- 5+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role
- Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment
- Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions is highly preferred
- Strong relationship management skills and confidence working with multiple stakeholders across customer organisations
- Commercial acumen and the ability to balance customer value, retention, and growth outcomes
- Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution
- Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment
- Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin)
- High ownership, attention to detail, and willingness to learn
- Experience using Salesforce or similar CRM tools
- Strong adoption, engagement, and retention metrics across an Enterprise portfolio (success criteria)