About this role
Job title: Account Manager - DACH
About the Role
Factorial is seeking an Account Manager for the DACH market to support and scale our DACH team. You will regularly engage with existing clients, develop personalised sales strategies, and serve as the main point of contact between customers and internal teams to drive satisfaction, retention, and growth. You’ll be part of the Customer Experience team that guides users and ensures they get the most out of Factorial.
What You'll Do
- Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
- Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
- Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
- Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
- Collaboration: Serve as the main point of contact between customers and internal teams.