About this role
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!
The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions
What you’ll do
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Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
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Be a part of a high performing team and strive to exceed individual daily and monthly targets.
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Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
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Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
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Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
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Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures.
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Monitor and resolve payment related discrepancies.
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Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements. What you'll need:
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To be mission driven, self-motivated.
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To maintain focus and ruthlessly prioritize your core job responsibilities.
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At least 1+ years of experience working in collections/AR, first or third party.
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Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
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Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems.
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Excellent verbal & written communication skills (you're incredibly persuasive!)
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Strong negotiation and conflict resolution skills
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Committed to going above and beyond to find solutions for customers.
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Passionate about personal finance and helping people make positive financial decisions.
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Reliable internet and ability to work from home (we provide computer, monitor, phone etc.) What's in it for you:
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A generous commission structure
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Regular set 8 hours Monday to Friday
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Opportunities in a fast growing, innovative company (internal mobility and growth!)
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Be a part in revolutionizing the way people think of financial services!
Benefits of working with us:
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Fully Remote Work - Unless otherwise specified in the job posting, Orion offers flexible remote work, supported by the tools and resources needed to succeed.
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Comprehensive Health Benefits - Access to medical, dental, and vision coverage plus a Health Spending Account
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Stock Options - Meaningful equity participation aligned with long-term value creation and company growth
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Flex Vacation - Benefit from paid time off, including vacation and personal days
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Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources