Account Manager, COA Licensing

About the Role ICON's Mapi Research Trust is seeking an experienced Account Manager, COA Licensing to lead the end-to-end licensing of Clinical Outcome Assessments (COAs). You will be the primary point of contact for a portfolio of client accounts, guiding opportunities from qualification and proposal to delivery and governance, in a fast-paced, multicultural environment. This role can be office-based, remote or hybrid.

What You'll Do

• Serve as the primary point of contact for a portfolio of assigned client accounts, building trusted relationships and ensuring a high level of client satisfaction.
• Manage the end-to-end delivery of COA licensing projects, from request qualification and proposal preparation through project execution and final delivery.
• Analyze client requirements and recommend appropriate licensing and operational solutions.
• Coordinate cross-functional activities with internal stakeholders, copyright holders, and external partners to ensure timely project delivery.
• Lead account governance activities, including business reviews, operational meetings, KPI reporting, and project status reviews.
• Monitor project performance, risks, timelines, and deliverables, escalating issues proactively when required.
• Develop quotations and proposals aligned with client requirements and licensing policies.
• Maintain accurate project documentation and reporting to support quality, compliance, and operational excellence.
• Contribute to continuous process improvement initiatives that enhance client experience and operational efficiency.
• Operate effectively in a global, multicultural environment with clients and colleagues across multiple regions.
• Responsible for strategic account planning, client retention, and identification of opportunities to expand engagement across assigned accounts.

What We're Looking For

• Minimum 5 years of experience in account management, project management, client services, or a related client-facing role.
• Proven experience in COA and/or eCOA licensing.
• Strong project management and organizational skills, with the ability to manage multiple concurrent projects and competing priorities.
• Demonstrated experience managing strategic client relationships and governance processes.
• Excellent customer service, communication, and stakeholder management skills.
• Ability to confidently lead client discussions and resolve issues in a professional and proactive manner.
• Strong analytical and problem-solving capabilities.
• Exceptional attention to detail and a process-driven approach to work.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in English, both written and verbal.
• Good working knowledge of Microsoft Office applications.

Nice to Have

• None specified.

Compensation & Benefits

• Competitive salary
• Various annual leave entitlements
• A range of health insurance offerings
• Competitive retirement planning offerings
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.