About this role
Account Manager - Client Side
Location: Lagos
Employment Type: Full-time
Description
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The Account Manager is the day-to-day point of contact for assigned client accounts at Mikay Agency.
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This role manages client communication, coordinates deliverables between departments, maintains account health, and ensures every client receives a consistent, professional experience.
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Core Responsibilities
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Serve as the primary day-to-day contact for all assigned client accounts.
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Conduct weekly client check-ins and maintain thorough communication records.
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Brief internal teams (Production, Digital Marketing) on client requirements and deadlines.
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Track deliverable progress and proactively flag capacity or timeline issues.
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Compile and send monthly performance reports for all assigned accounts, after sign-off from the COO.
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Document all scope changes and escalate to the COO.
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Support Quarterly Business Review (QBR) preparation for assigned Premium-tier accounts.
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Maintain up-to-date account notes, briefs, and CRM records at all times.
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Monitor client satisfaction and flag at-risk accounts early.
Salary
N200,000 - N250,000 monthly.
Application Closing Date
18th November, 2026.